Returns
If you want to return an item, please let us know at returns@thelacollective.com within 5 days of receiving your online store order, providing your reasons and/or exchange requirements.
Returns Policy
• All items must be returned unworn, unwashed, with tags attached & in original condition, suitable for re-sale.
• All items must be returned with proof of purchase from the LA collective online store.
• All items must be returned in a secure and waterproof courier bag.
• All returns must be received by The L.A Collective within 30 days of delivery.
• We recommend using a tracked service as The L.A Collective cannot take responsibility for lost packages. Until your return is received by The L.A Collective it is your responsibility.
• All items will be inspected upon return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
• We are unable to exchange/refund used, laundered or customer damaged goods.
• The cost of delivery for returns is not refundable.
• A further delivery charge will be required for sending out all exchanges.
Full Priced Items
We will happily offer you the option to exchange items , offer a credit note (valid for 3 months) or a refund (through your original payment method).
Sale Items, Promo Code Offers And Discounted Items
We will happily offer you the option to exchange these items or offer an online credit note of value equal to the price of the returned item (valid for 3 months).
No refunds on sale items or purchases made with a promo code.
Courier returns to
The L.A Collective
25a Beach Road.
Paekakariki,
Wellington, 5034
New Zealand
P: +64 27 425 7981
Once we receive your return, please allow 5 to 7 working days for exchanges/refunds/credit notes to be processed. We will endeavour to keep you updated on the status of your return.
Questions
If you have any queries regarding returns or refunds please email us at returns@thelacollective.co.nz or call us on +64 27 425 7981.
We are open Mon-Fri 8.00am-4.30pm (NZ time).